Terms and Conditions

Online Store Terms and Conditions (B2C)

1. General and Scope

These terms and conditions apply to transactions between consumer customers and Joen Erikoiskaluste Oy (Business ID: 3318593-7) in the online store. These terms apply to deliveries in Finland and elsewhere in Europe. These terms do not limit the rights of the consumer based on mandatory legislation.

2. Products and Order Commitment

Our products are not mass-produced stock items, but each furniture ensemble is custom-made according to the customer's individual measurements, material choices, and configuration. The order becomes binding when we have delivered a written Order confirmation to the customer.

3. Customer Responsibility for Information and Order Changes

As production begins quickly after Order confirmation, it is important that the order information is correct immediately.

• Responsibility for measurements: The customer is responsible for the accuracy of the measurements and information provided by them, unless measurement has been separately agreed to be carried out by the company.
• In case of an error: If you notice you have made an error in the order (e.g., wrong material, measurements, or contact details), report it immediately via our website's Change Request Form.
• No phone changes: To avoid misunderstandings, we do not accept order changes by phone. All changes must be made in writing to ensure clear documentation for production.

4. Limitation of Cancellation and Return Rights (IMPORTANT)

Our products are custom-made products. However, not all parts of our products are custom-made. The 14-day cancellation and return right under the Consumer Protection Act (Chapter 6, Section 16 of the CPA) does not apply to individually and custom-made products.

The order is binding after Order confirmation, and individually manufactured products do not have exchange or return rights.

5. Delivery Time and Communication

We want you to know what's happening. We will keep you updated By email at different stages of your order (Order confirmation and shipping notification).

• Delivery time: Our normal estimated delivery time is approximately 3 weeks from the order within Finland. 
• International deliveries: Delivery time to other European countries varies according to the destination country and logistics partner. The estimated delivery time will be announced during the order process.
• Spring 2026 deliveries: We are currently in the pre-sale phase. Deliveries will begin in spring 2026 in May. The delivery time is approx. 3 weeks.

6. Delivery method and Delivery costs

With home delivery, you receive your order securely directly to the address you provided. Delivery costs are calculated automatically at checkout based on the products' size, weight, and destination country.

• Arranging delivery time: The shipping company will contact you before delivery to arrange the most suitable delivery date and time window.
• Delivery location: delivery does not include carrying indoors or installation without a separate agreement.
• Additional services: Possible Additional services (e.g., carrying indoors, special transport) require prior written approval from the sender. If the customer orders an additional service directly from the shipping company without our approval, the customer is responsible for these additional costs.

7. Damages, Liability for Defects, and Complaints

• Receipt: The customer must check the shipment upon receipt. Any transport damage must be noted immediately on the receipt confirmation. Responsibility for the goods transfers to the consumer when they have received it and confirmed it to be free of defects upon receipt.
• Complaints: If the product has a clear material or manufacturing defect, we are responsible for it according to the liability for defects under the Consumer Protection Act. Defects must be reported within a reasonable time, at the latest within 7 days of the defect being noticed or having been able to be noticed. Complaints are requested to be made in writing with images to expedite the handling of the matter.

8. Ownership and Dispute Resolution

Ownership of the product transfers to the customer when the purchase price has been paid in full. Any disputes will primarily be attempted to be resolved through negotiation.

• Finland: The consumer has the right to refer the matter to the Consumer Disputes Board for resolution (www.kuluttajariita.fi).
• EU area: Consumers residing in the European Union area can also refer a dispute for resolution through the online dispute resolution platform (ODR) maintained by the European Commission (http://ec.europa.eu/odr).